We went from doing everything on paper to the Connect system. Our mechanics would write their time on the back of the paper work order – now the mechanic scans onto the work order to track time, and also scans the parts he is using onto the work order – very quick and accurate. We created a book of barcodes for our bulk items such as tires – the mechanic simply flips open the book and scans what he needs instead of walking across the warehouse. Everything is automated/ nothing gets missed – when we create our work orders we get reminders telling us that the unit is due for a service, or if there was something we needed to check on from the last time the unit was in.
With Connect our operation runs efficiently – our data going into the system is accurate due to the scanning capabilities which in turn provides us with excellent reports for tracking repair costs, profit margins and maintenance scheduling.
– Paul Tucker, Shop Foreman, Mesa Systems, Inc., United Van Lines agent
Connect gives our operation the ability to control our inventory and maintain our equipment to the standards we want. We manage everything thru the system – we use maintenance scheduling to make sure our equipment is in the shop when it is due for service which keeps our equipment breakdowns to a minimum. We manage our inventory thru the system; we have the right parts on the shelf, so when the unit is in for service or repair we get them in and out quickly and back on the road. The system also tracks our warranty on our parts and mileage of when the part was put on the unit. In one screen I can pull up a unit and look at when the tires were put on to see what kind of wear I am getting – a great tool for us to manage our costs on our equipment.
The training, support and regional training classes for the system are very good – if I have a problem I pick up the phone and have an answer right on the spot. We were “old school” prior to the system, but now we are real time, having all our information at our finger tips with the click of a button.
– Boyd Eckel, Robertson-Williams Transport Company
We use the Connect system to manage our fleet of 150 trucks and 300 plus trailers. Connect is used for all aspects of our service department including maintenance management, work orders, inventory, and reporting. Our productivity has improved by using the scanning tool to scan parts onto work orders and scan mechanics on/off jobs.
In the past few months we have focused on detailing the warranty options and have seen thousands of dollars returned on warranty and core tracking. I am excited to move into the future with the cutting edge detail the Connect system provides us.
~ Heath Nace, General Manager of Maintenance, Zimmerman Truck Lines