Frequently Asked Questions about Connect CMMS

Frequently Asked Questions

Q: Does this system work for all makes of trucks and other equipment?

A: Yes, Connect works with all makes and models of equipment. You can manage repairs and preventive maintenance services for things like construction equipment,school bus, utilities, ready mix, pick-ups and more.

Q: Can Connect generate invoices?

A: Absolutely. The Work Order Invoicing Module provides complete support for creating invoices, managing parts and labor mark-ups, surcharges and shop supply charges; plus a full complement of Profit & Loss and Invoice History reports.

Q: Does Connect track PMs?

A: Yes, Connect helps manage PM schedules for each vehicle or unit. The program has reporting capabilities where you will be able to see all upcoming or past due services or problems.

Q: We have three shops across the state, can Connect help me manage all three shops when we buy parts from different suppliers at each location?

A: Yes, Connect can be configured to manage parts costs and repairs at each location and keep separate costs for each. Plus, you can set security levels so staff at each location can see only their own information. As the manager, you will have access to all information for all locations.

Q: We keep our information and records on spreadsheets. Can we upload them to Connect?

A: Yes. The initial user license for Connect includes uploads of up to four spreadsheets, more can be uploaded for an additional fee. Typical uploads include information about units, parts, warehouse locations, suppliers and employees.

Q: Can Connect data be exported to our Accounting software?

A: Yes. You can export from Connect software into your accounting software, but there are no pre-built accounting interfaces in the software to import into your accounting software.  Connect is compatible with Quickbooks, Peachtree, Simply Accounting, MAS 90, Microsoft Dynamics GP, Microsoft Dynamics NAV, and Accpac.

Q: What kind of training will we receive?

A: We provide on-site and online web training. Your Connect trainer will contact you to schedule. This individualized approach provides a hands-on training at your pace, at your convenience.

Q: How does Connect perform database backups?

A: The system automatically does a full database backup every four hours each day on our Connect network. There are numerous security features in place to protect and backup all data.

Q: What if we need help after our initial training?

A: Connect has a comprehensive support website for your reference. It includes articles, FAQs, customer ideas, a training events calendar and general support information. The support site also has how-to videos providing step-by-step instruction on the most requested processes and procedures. We also offer regional training sessions at various locations in the US and Canada, where you can learn from our professionals and share experiences with other Connect users.

Q: What are the system requirements?

  • A PC with Microsoft (MS) Windows XP, Vista or Windows 7 operating system (MS Vista and Windows 7 may require FireFox 3.0 or Netscape Browsers)
  • MS Internet Explorer 7.0+ browser or equivalent
  • 2GHz Pentium processor or equivalent or higher
  • 2 GB RAM or more

For more on system requirement, please refer to Connect_System_Requirements

For a fast and easy system assessment the Connect team will conduct a free test on your PCs and Internet connections. This assessment helps determine if your businesses systems meet the minimum system requirements.

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