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Connect Hardware and

Datacenter Update


PACCAR Parts is Pleased to Announce Enhancements to the Connect Shop Maintenance System

Providing Significant Benefits to Customers.

In an effort to continue providing enhanced workflow, the Connect shop maintenance system will undergo significant maintenance on Saturday October 29nd, 2016 between 8:00 PM to 6:00 AM Eastern Daylight Savings Time (10 hours). In order to provide this, Connect will not be available for use during this time.

The purpose of this maintenance is to complete the migration to more powerful hardware and upgraded data center services. When complete, this upgrade will provide the following features and benefits:

- Faster disk storage with an increase in the overall speed and consistency of the application.

- Increased processing power, leveraging the latest-generation of Intel Xeon processors

- Improved network traffic management, including enhanced load-balancing and system performance monitoring

If you currently require firewall exceptions to access Connect, please note that our public IP addresses are changing. Please update your firewall settings with the following new exceptions: and

If you have any questions or concerns about this maintenance, do not hesitate to contact us at or by calling 888 205-8817 (905 501-0911).


Thank you for using Connect.



Perfit Support Changing Name

We are pleased to announce that Perfit Computer Systems Group Inc. (software provider for Connect) has been renamed to BrightOrder Inc.

The name better reflects their efforts in both the Fleet Maintenance Software world as well as expanded capabilities through the addition of services in the area of Oracle Transportation Management Consulting and Global Hosting.

 As a result, their branding and email addresses will be changing from to domain.

They will be changing the URL for their Service Desk on Tuesday, September 27, 2016, from to  If you do not have a support services log in you can also email to directly create a ticket for Connect technical issues. 




Connect Training and Support:

800-434-5076 or



Connect Technical Support:

888-205-8817 or